Privacy notice

This privacy notice applies to the website www.eulerhermes.de and also for the Euler Hermes pages on Facebook, LinkedIn und XING.

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Euler Hermes, a member of the Allianz Group, is the world’s leading provider in trade-related credit insurance solutions with branches and affiliates across Europe and throughout the world. Euler Hermes provides B2B financial products and services to help customers around the globe trade wisely and develop their businesses safely.

This privacy policy refers to the following company:

Euler Hermes Deutschland Niederlassung der Euler Hermes SA
Gasstraße 29 | 22761 Hamburg

Euler Hermes Aktiengesellschaft
Gasstraße 29 | 22761 Hamburg

Euler Hermes Collections GmbH
Zeppelinstraße 48 | 14471 Potsdam

(“Euler Hermes”, “we, “us” or “our”)

At Euler Hermes we care about your personal data. This privacy notice explains the kinds of personal data we collect about you, how and why we collect and use it and how long it is kept. We also explain your rights to access, correct, or object to the processing of this data (including requesting deletion, subject to applicable laws and regulations).

The terms of this Privacy Policy are subject to any additional terms, disclaimers or other contractual conditions you may have entered into with Euler Hermes, such as privacy statements and all applicable laws and regulations.

Please read this notice carefully. And in case you have any questions, please contact us,for Euler Hermes Deutschland Niederlassung der Euler Hermes SA and Euler Hermes Aktiengesellschaft at Privacy.DE@eulerhermes.com, for Euler Hermes Collections GmbH at Privacy.EHC.DE@eulerhermes.com.

1. General Information

1.1 This section pertains to customers, brokers, agents and third parties, as well as individuals who are just visiting our websites.

1.2 Is Euler Hermes a “data controller”? What does that mean?

Yes, Euler Hermes is a “data controller” as defined by applicable laws and regulations (specifically, the EU General Data Protection Regulation). This means that Euler Hermes is the legal entity in control of the personal data it collects and is required by law to ensure policies, processes and procedures are in place to safeguard this data and respect the rights of the individuals whose data is collected.

1.3 What kind of personal data does Euler Hermes collect about you?

Depending on what information you provide or preferences you select, Euler Hermes may collect the following categories of personal data about you:

Data you provide us, e.g. when you sign up for our services, like your name, email address, telephone number, job title, company name.

If you visit our website, we collect information about you by using cookies. A cookie is a small piece of data that is stored on your device and allows us to re-identify your browser when you visit our site again. We use cookies to provide you with a user-friendly, safe and effective website and to tailor our services to your needs and interests, e.g. by customising your browser experience or delivering (third party) advertisement targeted to you. If you want to learn more about cookies, please go to the cookie section below (2.2).

Information we obtain from third parties (e.g. information services providers) or publicly available sources (e.g. commercial registers)

1.4 For which purposes and on which legal basis does Euler Hermes use your personal data?

We use your data on the basis of your consent, to:

o provide, maintain, improve, and develop our services and tailor them to your needs and interests (e.g. to offer you customised advertising);
o communicate with you;
o inform and advise you on products of Euler Hermes (e.g. by sending you advertisements). the preparation and/or performance of a contract with you, to:
o prepare offers for one of our products, deliver our services to you and fulfil our mutual contractual obligations;
o set up and maintain your user accounts, for technical support or for other related purposes.

our legitimate interests, to:

o provide, maintain, improve, and develop our services and tailor them to your needs and interests (e.g. to offer you customised advertising);
o enhance the security of Euler Hermes’ IT systems for the benefit of all our users;
o conduct customer satisfaction surveys and to send information on Euler Hermes products, by e-mail, post or telephone. You can object to this use for customer satisfaction surveys and/or the sending of information at any time. The objection can be made in any form, which for Euler Hermes Deutschland Niederlassung der Euler Hermes SA and Euler Hermes Aktiengesellschaft should be addressed to Euler Hermes Deutschland Niederlassung der Euler Hermes SA, Friedensallee 254, 22763 Hamburg, for Euler Hermes Collections GmbH to Euler Hermes Collections GmbH, Zeppelinstraße 48, 14471 Potsdam.

compliance with legal obligations to:

o comply with law enforcement requests or discovery procedures, or where required or permitted by applicable laws, court orders, government regulations, or government authorities, where it is necessary to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our policies or terms.

If we use your data for any other purposes than described in this policy, we will inform you about such other purpose and will obtain your consent where required.

1.5 Where will your personal data be processed?

Personal Data collected by Euler Hermes may be processed both inside and outside of the European Union (“EU”) and the European Economic Area (“EEA”), subject always to contractual restrictions regarding confidentiality and security in line with applicable data protection laws and regulations. We will not disclose your personal data to parties who are not authorised to process them.

Please note that EU / EEA Member States and other countries all have different laws regarding the protection of personal data. When your personal data is transferred from your own country to another country, the laws and rules that protect your personal data in the country to which your information is transferred may be different to (or less protective than) those in your country of residence. For example, the circumstances in which law enforcement can access personal data may vary from country to country.

Whenever we transfer your personal data for processing outside of the EEA, we will implement effective transfer

mechanisms (e.g. EU Standard Contractual Clauses or Binding Corporate Rules) to ensure an adequate level of data protection.

1.6 Who will have access to personal data collected through the Euler Hermes Website?

We will ensure that your personal data is processed in a manner that is compatible with the purposes specified above. For the specified purposes, your personal data may be disclosed to the following parties who operate as third party data controllers:

Other Euler Hermes group companies;

Authorized agents and third party service providers.

For the stated purposes, we may also share your personal data with the following parties who operate as

data processors under our instruction:

Other Euler Hermes group companies;

Authorized agents, service providers, and research analysis agencies; and

Facilitators, consultants or experts managing communications and Euler Hermes sponsored events.

Finally, we may share your personal data in the following instances:

With law enforcement agencies, government and regulatory bodies to meet applicable legal or regulatory

obligations.

1.7 How long do we keep your personal data?

We will not retain your personal data longer than necessary to fulfil the purposes for which it was collected or to fulfil legal obligations, or as permitted by law, e.g. to defend legal claims. Afterwards, we will delete your personal data.

The individual retention periods depend on the type of personal data and the purpose of its processing.

1.8 What are your rights in respect of your personal data?

To the extent permitted by applicable data protection laws and regulations, you have the right to:

·         access personal data held about you, including information such as, for example, the source and the categories of the data, the purposes of the processing, the recipients (or categories thereof) and the respective retention period;

·         request the update or correction of your personal data so that it is always accurate;

·         obtain your personal data in an electronic format for you or for another controller;

·         request the deletion of your personal data if it is no longer needed for the purposes for which they were collected or otherwise processed;

·         restrict the processing of your personal data in certain circumstances, for example, where you have contested the accuracy of your personal data, for the period enabling us to verify its accuracy;

·         object to the processing of your personal data on specific grounds relating to your particular situation that overrides our compelling legitimate grounds for the processing; and

·         withdraw your consent at any time where your personal data is processed with your consent, without affecting the lawfulness of processing based on consent before its withdrawal or where there is another legal basis for processing your data (e.g. overriding legitimate interests);

·         file a complaint with the data controller and/or the relevant data protection authority.

you may exercise these rights by contacting us and providing your name and email address as well as the

purpose of your request, using our Data Subject Access Request Form.

2. Websites

2.1 How does Euler Hermes collect your data?

On its websites, Euler Hermes collects only the personal data that you voluntarily provide in online forms or that you otherwise allow us to collect according to the cookie preferences you selected when you first accessed our page. You have the right to withdraw your consent at any time, and if you do so we will discontinue the processing of your data collected on this website. You can withdraw your consent .

2.2 Cookies

A cookie is a small piece of data that is stored on your computer or mobile device and allows the website to "remember" your actions or preferences over time. We use cookies to ensure the proper function of our website and to facilitate your access to it by collecting information on your device and preferences (e.g. your device and your browser).

Additionally, we collect information on how you interact with our and our partners’ services, like advertising services. In principle you can also use our websites without cookies. If you want to use our website fully and conveniently you should accept those cookies. You can change your cookie settings, e.g. to withdraw your consent, at any time:

There are several types of cookies:

(a) Session Cookie (or “temporary cookie”)

A session cookie allows us to store your action during your browser session (e.g. your log-in data). Session cookies are erased when you close your browser or exit our website.

(b) Persistent Cookie (or “tracking cookies”)

A persistent cookie is stored on your device in between browser sessions. These cookies help us to remember your preferences or actions every time you visit our website until the expiry date of the cookie. These cookies are also used to keep you logged on to our website. As soon as the cookie is deleted, you need to enter your log-in credentials again.

(c) Third-Party Cookie

These cookies are set by a third party separate from our website, for example to provide advertisements like banners for third-party products or social media buttons.

On our website, we use the following cookies:

Name of the Cookie

Purpose

Storage period

Type of Cookie

Session-Cookie

Ensures the proper operation of the website.

Will be deleted at the end of the session

Session Cookie

AWE

Saves the cookie settings of the user

13 months

Permanent Cookie

Google Tag Manager

Collects user data to improve the website.

< 1 Stunde

Tracking-Cookie

Google Tag Manager

Collects user data to improve the website.

< 1 hour

Tracking-Cookie

Google Analytics

Collects user data to improve the website.

Two Years

Tracking-Cookie

Google Analytics

Collects user data to improve the website.

24 hours

Tracking-Cookie

Marketo

Gathers data on marketing campaigns.

two years

Tracking-Cookie

AddThis

Provides additional services for users.

13 months

Third-Party-Cookie

AddThis

Provides additional services for users.

< 1 hour

Third-Party-Cookie

Hotjar

Analyzes user interactions.

Will be deleted at the end of the session

Session cookie

LiveEngage

Monitoring cookies to identify visitors and sessions.

1 year

First-/Third-Party-Cookies

LiveEngage

Conversation Cookies to control the conversation.

1 day

First-Party-Cookies

LiveEngage

Login Cookies for the recognition of registered users.

Will be deleted at the end of the session.

Third-Party-Cookies

LiveEngage

CoBrowse Cookies.

Will be deleted at the end of the session.

Session Cookie

Adform Conversion Tracking   Third-Party-Cookie
theTradeDesk
Conversion Tracking   Third-Party-Cookie
Zemanta
Conversion Tracking   Third-Party-Cookie

 

I. Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). The use is based on the Art. 6 paragraph 1 sentence 1 lit. f. DSGVO. Google Analytics uses so-called "cookies", text files that are stored on your computer and that enable an analysis of how you use the website. The information generated by the cookie about your use of the website like

- Browser type/version,
- operating system used,
- Referrer URL (the previously visited page),
- Host name of the accessing computer (IP address),
- Time of the server request,

are usually transferred to a Google server in the USA and stored there. The data collected within the scope of Google Analytics by your IP address transmitted by your browser will not be merged with other data from Google. We have also added the code "anonymizeIP" to Google Analytics on this website. This guarantees masking your IP address so that all data is collected anonymously. Only under rare circumstances will the full IP address be transferred to a Google server in the USA and shortened there.

On behalf of the operator of this website Google will use this information to evaluate your use of the website, to generate reports about the website activities and to provide further services to the website operator related to the use of websites and the use of the Internet. You may refuse the use of cookies by selecting the appropriate settings in your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

II. Google Adwords

This website uses Google AdWords, an analysis service from Google, and in the context of Google AdWords the Conversion Tracking. Google AdWords uses a cookie for the conversion tracking on the hard disk of your computer (so-called "Conversion Cookie") when you click on an ad placed by Google. These cookies expire after 30 days and do not serve the purpose of personal identification. If you visit certain pages on our website, Google and we may recognize that you were clicking onto the ad and were redirected to this page. The information obtained by means of the Conversion Cookies serves the generation of statistics for AdWords customers, who use Conversion Tracking Through these statistics we learn the total number of Users who clicked on the ad placed by Google and visited a page with a conversion tracking tag. However, we do not obtain any information with which personal identification of users is possible. We can not assign the data obtained to certain users. In addition to Conversion Tracking we also use the functions

- Remarketing
- Target groups with common interests
- user-defined target groups with common interests
- target groups ready to buy
- similar target groups
- demographic and geographical focus. With the remarketing function of Google we reach users who

have already visited our website. This is how we can present our advertising to target groups, who are already interested in our products or services. AdWords also calculates, which common interests and characteristics the users of our website share, on the base of the user behavior on websites in the advertising network of Google ("display network") in the last 30 days and by using the contextual search engine. Based on this information, AdWords then finds new potential similar customers for marketing purposes, whose interests and characteristics correspond to those of the users of our website. The target group specific remarketing is carried out by the combined use of cookies, such as Google Analytics Cookies and Google DoubleClick Cookies. For more information about the terms of use and privacy in the context of Google AdWords, please follow this link: http://www.google.de/policies/technologies/ads/.

III. Bing Universal Event Tracking

Our website uses Bing Ads technology to collect and store data from which user profiles are created using pseudonyms. This is a service of Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA. This service allows us to track the activities of users on our site when they have come to our site through ads from Bing Ads. If you come to our website through such an ad, a cookie is placed on your computer. A Bing UET tag is integrated into our website. This is a code that is used in conjunction with the cookie to store some non-personal information about your use of the website. This information includes the time spent on the site, what areas of the site have been accessed, and which advertisement was used to access the site. Information about your identity is not recorded. The information collected is transferred to Microsoft servers in the USA and stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the site and the processing of this data by disabling cookies. This may restrict the functionality of the website under certain circumstances. In addition, Microsoft may be able to track your usage behavior across multiple electronic devices through cross-device tracking, which allows us to display personalized advertisements on Microsoft Web pages and apps. This behavior can be deactivated at https://account.microsoft.com/privacy/ad-settings/ disable.

For more information about Bing's analysis services, please refer to the website of Bing Ads (https://help.bingads.microsoft.com/#apex/3/de/53056/2). For information about privacy at Microsoft and Bing, please see the Microsoft Privacy Policy

(https://privacy.microsoft.com/de-de/privacystatement).

IV. Conversion-Tracking

In the context of conversion tracking, we cooperate with the following providers:

a. Adform (Adform A/S, Denmark) further information on data protection: https://site.adform.com/privacy-center/overview
b. Zemanta (Zemanta Inc,. USA) further information on data protection: https://www.zemanta.com/legal/privacy/
c. theTradeDesk (theTradeDesk, USA) further information on data protection: https://www.thetradedesk.com/general/privacy

In conversion tracking, cookies are used to deliver ads that are relevant to users, to generate reports on the success of the advertising measures or to prevent a user from seeing the same ads more than once. A cookie ID is used to collect pseudonymous data which is used to determine the success of the advertising measures. These cookies do not contain any personal information such as e-mail addresses, names or addresses. You can object to the storage of these cookies at any time by not allowing marketing cookies.

3. Third parties

When providing our customers with trade-related credit solutions, we may collect information about you and your company to assess and monitor our own risk and to collect debts. We collect information from third parties or publicly available information. Additionally, we might collect information that you directly disclose to us. We collect data regarding:

·         Commercial entities: trade sector, name, names of the representatives (e.g. directors, board members), and information regarding your creditworthiness (e.g. payment and risk incidents)
·         Sole traders or other closely held businesses: name, email address, address, trade sector, legal form, names of the representatives (e.g. directors), and information regarding your creditworthiness (e.g. payment and risk incidents)

 

4. How can you contact us?

If you have any questions about your personal data, you can contact us, for Euler Hermes Deutschland Niederlassung der Euler Hermes SA and Euler Hermes Aktiengesellschaft at

Privacy.DE@eulerhermes.com, for Euler Hermes Collections GmbH at Privacy.EHC.DE@eulerhermes.com.

5. How are social media plug-ins used on the Euler Hermes Website?

The Euler Hermes Website uses the following social media plug-ins ("plug-ins"):
Share button on Facebook, powered by Facebook Inc., 1601 S. California Ave., Palo Alto,  CA 94304, USA;
Tweet button, powered by Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA;
Button Xing, operated by XING AG, Gänsemarkt 43, 20354 Hamburg, Germany;
Share Button on LinkedIn, operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, United States.

All plug-ins are indicated with the brand names of the respective operators Facebook, Twitter, Xing and LinkedIn ("Operator"). To increase the level of data protection and in accordance with applicable laws and regulations, we have implemented the additional programs via a ‘2-click solution’. This procedure ensures that when you visit the Euler Hermes Website, no direct connection of your browser to the servers of the Operator is established. Only if you activate the plug-ins by clicking on them and thereby grant your consent to the data transfer, your browser establishes a direct connection to the server of the respective Operator. The content of the plug-ins is then transmitted by the Operators directly to your browser and integrated by them into the website.

By accepting the plug-in, the Operator receives the information that your browser has accessed the Euler Hermes Website. If you logged into your account when you visited the Allianz Website, the Operator can connect your visit to your account directly. If you interact with the plug-in, e.g. by clicking on the Facebook button, and the Tweet button or the LinkedIn "Share" button, the data will be transferred directly from your browser to the Operator and saved by the Operator. In addition, the information will be published on the relevant social network or on your Twitter account and will be visible to your contacts. If you do not want this data transfer to the Operators, you must log out of your respective account before you click on the plug-ins and activate them. XING AG uses your data only to offer the shared functions (e.g. calculation / counter display) and not to store your personal data or to evaluate your user behavior.

For more information on the purpose and scope of data collection, processing and use, please refer to the privacy statements below:

Facebook: https://de-de.facebook.com/about/privacy/
Twitter: https://twitter.com/privacy
XING AG: https://www.xing.com/app/share?op=data_protection
LinkedIn: https://www.linkedin.com/legal/privacy-policy

6. How often do we update this privacy notice?

We regularly review this privacy notice and make changes to it from time to time. We will ensure the most recent version is available here and we may additionally notify you directly (e.g via email) in the event of significant changes. This privacy notice was last updated on 01/10/2019.